DOA (Dead On Arrival) Policy:
We Guarantee Live Arrival on ALL of our fish!
If there is an incident where your fish are delivered "dead on arrival" please send 2 clear pictures of the fish in the unopened original bag to info@twincitiesguppies.com. The pictures must be sent within 2 hours of posted delivery time on first attempt, according to UPS/ USPS time stamp from the tracking number.
**Once the fish arrives alive, Twin Cities Guppies is no longer responsible for the fish. There are many factors involved with the handling of the fish that play a role in the longevity of the fish.
We appreciate and value our customers. Our goal and priority is to allow our customers a successful experience with their order. If you have concerns or questions about your shipment that need to be addressed, feel free to contact us through email at info@twincitiesguppies.com.
We do our best to ensure that your package is shipped out in a timely manner, unfortunately we are not responsible for delayed deliveries due to UPS/ USPS services.