DOA (Dead On Arrival) Policy:

We Guarantee Live Arrival on ALL our fish!

If there is an incident where your fish are delivered "dead on arrival" please send 2 clear pictures of the fish in the unopened original bag to  The pictures must be sent within 2 hours of posted delivery time on first attempt, according to USPS time stamp from the tracking number. 

**Once the fish arrives and they are not DOA, Twin Cities Guppies is no longer responsible for the fish.  There are many factors involved with the handling of the fish that play a role in the longevity of the fish. 

We do strive on our customer service.  If you have any questions or concerns feel free to contact us through email at


We are not responsible for delayed deliveries due to USPS services.