DOA (Dead On Arrival) Policy:
We Guarantee Live Arrival on ALL of our fish!
If there is an incident where your fish are delivered "dead on arrival" please send 2 clear pictures of the fish in the unopened original bag to info@twincitiesguppies.com. The pictures must be sent within 2 hours of posted delivery time on first attempt, according to USPS time stamp from the tracking number.
**Once the fish arrives alive, Twin Cities Guppies is no longer responsible for the fish. There are many factors involved with the handling of the fish that play a role in the longevity of the fish.
We appreciate and value our customers. If you have concerns or questions about your shipment that need to be addressed, feel free to contact us through email at info@twincitiesguppies.com.
We do our best to ensure that your package is shipped out in a timely manner, unfortunately we are not responsible for delayed deliveries due to USPS services.