Transhipping Services
Twin Cities Guppies can import fish into the United States from other countries. If you plan to, or have purchased your fish from platforms such as eBay, AquaBid, or Vivvy, and need to import your fish, we can help you do that! We have more than 10 years of experience with shipping fish domestically and have been importing fish since 2018. There are still many different costs involved in importing your fish after you pay the seller for the fish. Transhipping fees and costs include:
- U.S. Customs Clearance
- DNR Fees
- Transportation from the Designated Airport
- Domestic Shipping fees to get your fish delivered to your door
*** BY USING OUR TRANSHIPPING SERVICES YOU AGREE TO ADHERE TO ALL OF OUR POLICIES LISTED BELOW. ***
Transhipping Policies
DOA (Dead on Arrival)
We will inspect your package for any DOA’s upon arrival of the shipment. Twin Cities Guppies is NOT responsible for DOA’s. Should there be any DOA’s, you will need to work with your seller for a resolution. Twin Cities Guppies will inform you of any clearly visible DOA’s. If we can’t clearly see that your fish is DOA, your package will be shipped as is. We recommend that you discuss DOA policies with your seller before making your purchase.
PAYMENT/ REFUNDS
ALL SHIPPING AND HANDLING FEES MUST BE PAID IN FULL BEFORE WE CAN RELEASE YOUR FISH IN PERSON, OR SHIP YOUR FISH TO THE PROVIDED ADDRESS.
We take every precaution to make sure that your fish arrive safely and/or are shipped out safely. Our goal is for our customers to have the most success in importing and receiving their fish. Due to upfront costs involved in importing your fish from overseas, WE DO NOT REFUND SHIPPING FEES FOR SERVICES DUE TO DOA’S. ANY DOA ISSUES WILL NEED TO BE RESOLVED WITH YOUR SELLER.
Local Pick Up
Local customers will be informed through Facebook Messenger and/or Email regarding when their fish will be available for pick up. There will be a one hour window for picking up orders, if fish arrival is outside of our regular store hours. Any orders that are not picked up within the one hour time slot will need to be picked up the next day during business hours at our retail store. Twin Cities Guppies is not responsible for any deaths due to customer delays in local pick up.
Store Hours:
Monday-Saturday 10 AM – 8 PM
Sunday 11 AM – 6 PM
Twin Cities Guppies
Maplewood Mall (Lower Level Near Kohl’s)
3001 White Bear Ave. Ste #1060
Maplewood, MN 55109
Domestic Shipments
All customers that require their fish to be shipped out will be invoiced prior to the fish being shipped out. Invoices will be sent via email with the email address that is provided. The services available to our customers are UPS 2nd Day Air and UPS Next Day Air. Due to the cold weather during the winter months, we ONLY offer UPS Next Day Air for the safety of the fish. All fish will be shipped out within 24 hours after the initial U.S. arrival.
NOTE: Failure to make payment or shipping arrangements within 48 hours of the fish arrival will forfeit the rights to your fish. It is important for you to communicate with us so we can work together to make this a successful experience.
TRANSHIPPING PRICING
BETTAS & GUPPIES RATES
(Does Not Include Domestic Shipping Rates)
(Does Not Include Domestic Shipping Rates)
Bettas & Guppies - $3.00 per fish
Domestic Shipping Box Fee Starts at - $ 5.00 and up
LARGE FISH RATES
(Does Not Include Domestic Shipping Rates)
5 INCH BAG / $20.00
6 INCH BAG / $25.00
7 INCH BAG / $30.00
8 INCH BAG / $35.00
9 INCH BAG / $50.00
10 INCH BAG / $75.00
12 INCH BAG / $95.00
Any bags larger than 12 inches will be based by weight at $11.00 per LB
WHOLE BOX RATES
(Does Not Include Domestic Shipping Rates)
Small Box - $85.00 USD - 16”x12”x12” (LxWxH)
Medium Box - $95.00 USD - 20”x14”x13” (LxWxH)
Large Box - $125.00 - 24”x18”x12” (LxWxH)
DOMESTIC SHIPPING RATES
Southwest Airline Cargo Starts at $80.00 and up
UPS Next Day Air Starts at $50.00 and up
UPS 2nd Day Air Starts at $24.99 and up
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You MUST have prior arrangements with us, BEFORE ORDERING YOUR FISH, if you want any fish to be re-bagged.